Return & Refund Policy

We value your satisfaction and aim to provide high-quality products. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect

• The product is unused, in original condition, and in original packaging

• The return request is made within 7 days of delivery

Some items may not be eligible for return due to hygiene or clearance sale reasons (if applicable).

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products (not due to our error)

• Items returned after the return window

• Products marked as non-returnable or final sale

3. Return Process

To initiate a return:

• Contact customer support with your order details and reason for return

• Our team will guide you through the return procedure

• Once approved, ship the product back as instructed

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

4. Refund Policy

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method

• Shipping charges are non-refundable (unless due to our mistake)

5. Damaged or Incorrect Products

If you receive a damaged or wrong item:

• Contact customer support within 48 hours of delivery

• Provide photos or video proof

• A replacement or full refund will be arranged

6. Exchange Policy

Exchanges are subject to product availability.

If the requested item is unavailable, a refund will be issued instead.

7. Customer Support

For any return, refund, or product-related concerns, please contact:

cozyedge30@gmail.com

Our team will respond within 24–48 business hours.